
Live Nurse Chat: A Platform for Success
Live Nurse Chat is an exciting online service offered in conjunction with our NurseLineSM, Care24SM and Connect24® services. It offers live, customized interaction with a registered nurse that also allows you to support your brand.
Consider the Possibilities
Through Live Nurse Chat, individuals can chat online with an experienced registered nurse about general health and medical concerns. Specially trained Live Nurse Chat nurses offer one-to-one dialogue -- not just clinical information -- for a remarkably personal interaction.
Live Nurse Chat nurses also offer an extensive range of options for finding additional information. For example:
- A nurse may share Web pages of interest during the chat directly on the user's screen.
- Nurses can present detailed diagrams and descriptions to help users visualize specific medical problems, all without leaving the chat session.
- Nurses can simultaneously chat and send Web pages to users, whether it's proprietary Optum® content or your own online content. In fact, any content with a Web address can be presented through Live Nurse Chat, including provider directories, drug coverage guidelines and benefit summaries.
- A transcript of the entire session, including referenced Web resources and other types of information provided during the chat may be e-mailed to the user upon request.
Personalized interaction through Live Nurse Chat is available 24 hours a day, seven days a week. Your organization will have immediate access to comprehensive information at home, on the road or on the job.
Technology Made Simple
Live Nurse Chat can be added to NurseLine, Care24 or Connect24 by creating a low-maintenance launch point from your organization's Web site or intranet. It also allows you to keep your brand identity consistently visible throughout the entire experience. Development is extremely simple; just add a link from your site.
The Bottom Line
Live Nurse Chat requires no capital investment or staffing from your organization, making this unique portal one of the most cost-effective health and well-being programs available. Make your dollars count. Get online with Live Nurse Chat today.
© 2007 Optum
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