NurseLine: Easy Access, Effective Solutions
In today's competitive environment, differentiating your services is crucial to your organization's success. You must provide high-quality services that go beyond the ordinary. With an average of 15 years of experience, Optum® NurseLine'sSM registered nurses rely on evidence-based medical information to provide just such a quality service backed by a proven track record. We can help you promote healthy choices that can empower your population to take charge of their health.
Ninety-seven percent of NurseLine callers report being satisfied or very satisfied with the NurseLine program. Not only are participants pleased with NurseLine, they are more productive at work due to reduced stress, improved performance of daily activities and improved overall health. One Optum study found that more than 92 percent of callers followed the action plan they developed with our nurses, contributing to a reduction in inappropriate medical care and medical expenses.
With Optum NurseLine, you and your population get more of what you need and less of what you don't.
Supporting the Entire Health Care Continuum
Optum's skilled nurses deliver satisfaction and peace of mind for nearly any health concern, 24 hours a day, seven days a week. For example, NurseLine nurses help callers:
- Learn self-care for minor illnesses and injuries
- Understand diagnosed conditions
- Manage chronic diseases
- Discover and evaluate possible benefits and risks of various treatment options
- Learn about specific medications
- Prepare questions for doctor visits
- Develop and maintain healthful living habits
- Locate health care facilities and physicians
- Connect with community support groups
- Know how to choose the right care at the right time
Bilingual nurses are available to address the needs of Spanish-speaking callers and, through the Language Line translation service, we can support callers in more than 140 languages. Individuals also have self-service access to recorded messages on more than 1,100 topics, including more than 600 in Spanish, through the Audio Health Library. The caller can access the library at any time during the conversation and has the option to reconnect with a registered nurse at any time.
Strengthening Your Health Management Strategies
Start with Optum NurseLine, the market leader in decision support and health information services, to empower people with resources, support and guidance. Then, integrate all your organization's other health initiatives, such as disease, disability, condition education and case management services. This integration comes together through Optum Connect24®, a program that helps improve your population's health and your bottom line.
The NurseLine Difference
Optum maintains the same high standards of consistency, quality and rigorous professional review across our entire range of products and services. When you partner with Optum NurseLine, your organization will benefit from our experience and reputation.
- NurseLine is accredited by the American HealthCare Commission/URAC, the organization establishing nationwide standards for the managed care industry.
- Optum registered nurses have an average of 15 years of clinical experience.
- Six customer care centers provide swift, seamless service any time of day or night.
- Support services include translation for more than 140 languages, as well as National Relay Center access for callers with hearing impairments.
- Each call is supported by NaviGuideSM, our proprietary system of more than 700 physician-approved guidelines, including the highly regarded Barton D. Schmitt pediatric guidelines.
- Follow-up calls are provided when necessary.
- Integrated call-management systems track a caller's history with Optum.
Online Information -- Anytime, Anywhere
HealthAtoZ.com is an online, personalized health and wellness resource that helps your employees take a proactive approach to health and wellness by utilizing Health Assessments, Personal Health Records, Online Health Coaching, a comprehensive Health and Wellness Library, Interactive Health Tools, and more. It is a one-stop shop dedicated to the health and well-being of your employees. We make it easy for your staff to get healthy - and stay that way. And for individuals who wish to take advantage of online chat capabilities, Live Nurse Chat offers an innovative option enabling one-on-one Internet dialogue with an Optum nurse.
Helping People Become Better Health Care Consumers
When you offer NurseLine, you send an important message to your population. Not only are you going the extra mile to bring them an exciting package of services, but you are committed to quality as well. NurseLine's reputation for excellence will become your reputation. Optum's staff delivers timely and effective resources for better health while you focus on your business.
© 2007 Optum
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